What I do
Three ways to work with me, and five areas I work in. It is never about the technology. It is about seeing the opportunity and connecting the parts of a business that are not talking to each other.
Interim leadership
A commercial or digital leadership seat, filled properly, full time or part time.
Speaking and workshops
Talks, moderating, leadership sessions and workshops. Five people or five hundred.
E-commerce and customer experience
Trading, the customer journey, and finding where the money leaks out.
Customer lifecycle
Subscription, loyalty, CRM and the churn that quietly undoes growth.
AI and data
AI in the strategy rather than only in the stack, on a data foundation that can act.
Strategy, transformation and innovation
Commercial strategy, business model shifts, and transformation that actually lands.
Leadership and organisation
Team design, insourcing, hiring specialists, and translating between the two.